Refund policy

Returns

Please contact our customer service team by phone or email prior to returning any goods. Unauthorised returns may be refused. Every effort will be made to accommodate your request.  

Whenever possible, standard stock items in new saleable condition will be accepted for return, freight prepaid. Special orders or mats manufactured to specifications cannot be returned.

The Mat Store will not be responsible for damage or injury resulting from improper use or placement of our mat products. Mats that have become damaged or distorted should be taken out of service immediately.

Refunds will be available in the case of major faults/defects as per Australian Consumer Law. 

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