FAQ's

Are samples available?

Yes, we have samples of most of our products available to give you confidence before ordering the right product. Please speak to one of our customer service representatives should you wish to organize a sample.


How does your Price beat guarantee work?

We won’t be beaten on price! Click here to learn more about our Price Beat Guarantee.


Can you deliver to Post Office boxes?

Unfortunately we are not able to send orders to POBoxes.


What will delivery cost me?

Delivery cost will be calculated throughout our online order process. See the particular product page for specific pricing.


Can I return the product?

Whenever possible, standard stock items in new saleable condition will be accepted for return, freight prepaid. Special orders or mats manufactured to specifications cannot be returned.


How long will my order take to be processed?

All online orders placed Monday - Friday will be processed and shipped within 24 hours. Logo mats, counter mats and custom made mats may be an exception to this time frame.


How long will it take for me to receive my order?

Orders are sent from our facility in NSW. See our general guide for delivery times below:
New South Wales Metro Areas - 1 business day New South Wales Regional - 2-3 business days Australia’s Capital Territory - 1 business day Queensland Metro Areas - 1 business day South Queensland Regional - 2-3 business days North Queensland Regional - 2-4 business days Victorian Metro Areas - 1 business day Victorian Regional - 1-2 business days South Australia Metro - 1-2 business days Tasmania - 5-8 business days Western Australia Metro - 5 business days Western Australia Regional - 5-10 business days Northern Territory - 5-7 business days


Can custom sizes be ordered for your products?

Yes, most products we can offer custom sizes, please contact our team to learn more.


Do you have food and handling services?

Yes. We offer a wide variety of kitchen mats with special features, including spill control features. We also have Gritworks products, which are ideal for wet, oily, and greasy areas. Anti-fatigue matting is also available for our kitchen mats.



Do you have an anti-fatigue product that can be used with stiletto heels?

Yes, WeldSafe is an anti-fatigue floor covering that is also appropriate to use with stiletto heels. 


I’m a distributor that would like to add floor mats and industrial matting to my line. Can you help me do that? 

 Yes, we are always on the lookout for new distributors. We also have distributor pricing available. Simply call our customer service at 1800 625 388 and ask for your code number to access it online.


Still got questions?

If you don’t see your question answered here, please contact us. We’d love to help you find what you are looking for.

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